Commendations & Complaints

We realize there are times that our interactions with the public are to be commended and there are times when someone may be left less than satisfied with their interaction with one of our employees. We would like to hear about both types of encounters.

Commend Officers

If you would like to commend an employee and tell us about your interactions with them, please email HPD_Officer@hendersonpd.nc.gov. We will ensure the employee and their supervisors are made aware of the positive interaction they had with you.

Make a Complaint

If you were less than satisfied with an interaction you had with one of our employees, we would like to know. We take these interactions seriously and will review and investigate your concerns.

Allegations of misconduct against Department personnel are investigated thoroughly and objectively investigated to maintain integrity within the organization and the trust and confidence of the community we serve.

Procedures

Every citizen has the right to make a complaint against any employee of the Police Department.  If you were less than satisfied with an interaction you had with one of our employees, we would like to know. We take these interactions seriously and will review and investigate your concerns. The complaint can be made to any supervisor. A complaint may be made in person, by telephone, by mail or by email. Complaints may also be made anonymously. Complaint forms are available upon request from any Department supervisor.

Once a complaint in received, the following procedure is followed:

1. The complaint is forwarded to the Internal Affairs Unit where it is given a file number and assigned for investigation.

2. The person filing the complaint will be sent a letter acknowledging the Department has received the complaint.

3. Upon completion of the investigation, the case will be forwarded to the Chief of Police for final disposition and/or appropriate action.

4. After the Police Department completes its review of the case, the complainant will be sent another letter advising that the complaint has been completed and closed.

A complainant will not be told the level of discipline or the outcome of any investigation due to the Personnel Privacy Act.

The dispositions of the complaints are classified as follows:

Unfounded

Exonerated

Not Sustained

Sustained

If you are unsure if your concern rises to the level of filing a complaint please contact the Henderson Police Department by phone at 252-438-4141.